Frequently Answered Questions
(For the questions we get 99% of the time.)
The last 1% is too traumatic to list.
Can I shop at your store?
Where are your products from? Is it drop-ship or ready stock?
All products are ready stock unless otherwise indicated. They’re shipped from Singapore.
Is there a cut-off time for orders for delivery?
Orders before 12pm will be processed and shipped on the same day.
Orders after 12pm will ship next working day.
Are your products brand new or refurbished? Are they even authentic?
All products are brand new unless indicated. We don’t deal with fakes, they’re all authentic.
What’s the warranty like on your products?
In general, products would follow warranty terms from the manufacturer’s official website.
Each product has different warranty terms, please drop us an email if unsure.
For applicable warranty services, drop us an email and we’ll provide further details.
What are your payment methods/terms?
We only accept online payments. This includes either full payment or Buy-Now-Pay-Later before any collection or delivery. We don’t accept cash on collection or cash on delivery.
What is the waiting time for pre-order products?
This depends on the product, they’re subject to availability from suppliers. There were a few unfortunate cases with no lead times available. You’re encouraged to check with us first before committing.
Can I try a product and then return it if it’s not what I want or incompatible for use on my bike?
We’re not IKEA. #lastwarning
We don’t have a try-before-you-buy policy.
Can you install the parts I bought for me?
We don’t do installations,
but.
For bike builds, installations, repairs or servicing requests, you may contact our Service Centre, Inkedmechanic, at 88382511 for more details about your requested service(s) and rates.
Do you take product requests, can you bring in products not listed on your site for me?
We do, but whether we’re able to bring in depends on many other factors. Let us know the brand and model of the specific product. We’ll quote you the lead time and pricing before you decide to commit. Once you’re sure to go ahead with the request, we’ll need a non-refundable 50% deposit.
Be happy. Don’t worry.
Now go ride your bike.
PS. Oh, and 2 more things. You may want to check out our Delivery & Returns & Terms of Use policies.